Transcription
Speaker-Labelled Transcripts
Every word transcribed with agent and customer clearly separated, timestamped, and searchable — a coaching reference you can hand to the rep directly.
AI Products — Conversation Intelligence
CallSentinelknowhoweverysalesandsupportcallactuallywent
CallSentinel listens to every recorded call so nobody has to. It transcribes, scores, and flags each conversation for sentiment, compliance, and missed opportunities — turning a pile of recordings into a ranked list of what needs attention.
What it replaces
Sampling 10% of calls, replaced by reading all of them.
Upload recordings one at a time or in bulk. CallSentinel transcribes with speaker labels, scores the call against your rules, and surfaces the coaching note — in minutes, not whenever a QA analyst gets to it.
- 100%
- Of uploaded calls analysed — not a sample
- 5
- Scoring dimensions per call: overall, sentiment, compliance, objections, deal-closing
- <5 min
- Typical turnaround from upload to full analysis
- 24/7
- Processing runs continuously as recordings arrive
One upload, a full quality report.
Scoring
Five-Dimension Analysis
Every call scored for sentiment, compliance, objection handling, and deal-closing probability, with the reasoning shown alongside the number.
Coaching
Evidence-Backed Feedback
Strengths and weaknesses quoted directly from the transcript, plus a concrete suggestion for the next call — not a generic tip.
Compliance
Rule-by-Rule Reporting
Default and custom rules — greeting, disclosure, forbidden phrases — checked on every call, with a pass/fail breakdown ready for an audit.
Built for both sides of the call.
Sales teams
Know which reps are closing and which are losing deals to an objection nobody coached them on. Every call scored the same way, every rep ranked on the same leaderboard.
Support and compliance teams
Replace spot-checking a fraction of calls with checking all of them — every disclosure, every escalation, every difficult conversation flagged automatically instead of found by accident.
Why teams switch
What changes when every call gets read, not sampled.
Manual QA can only ever sample a call centre — which means most of what actually happened on the phone this month was never reviewed by anyone.
The usual way
A QA reviewer can realistically get through a small fraction of calls in a week.
With CallSentinel
Every uploaded call is transcribed and scored — full coverage, not a sample.
The usual way
Two reviewers score the same call differently.
With CallSentinel
One consistent standard applied automatically, call after call.
The usual way
Coaching feedback arrives generic, and weeks after the call.
With CallSentinel
Specific, transcript-quoted coaching ready the same day the call is uploaded.
The usual way
Objections get lost between the call and the CRM.
With CallSentinel
Every objection is extracted and logged, with how the agent handled it noted alongside.
Run CallSentinel on your own calls.
Send us a sample of recent recordings and we will show you exactly what CallSentinel finds in them.